Home > FAQ's
Customer Care
  • How do I place an order online?
  • Can I place orders by phone?
  • Can you rush my order?
  • What are my payment options?
  • Do you charge sales tax?
  • Do you have a minimum order requirement?
  • Do you offer samples?
  • Why do you ask for my event date?
  • How do I check the status of my order?
  • Will I get an email confirmation after I place my order?
  • How do I change or cancel my order?
  • What if my order is undeliverable?
  • What is your return and exchange policy?
  • How long before I receive my refund?
  • Can I return personalized items?
  • Can I return edible, cosmetic or personal care products?
  • Do you charge restocking fee?
  • What if I got my order but items are damaged or there are other issues?
  • When will my order ship?
  • Do you ship to PO Boxes?
  • Do you ship to APO/FPO addresses?
  • Do you ship to Canada?
  • Do you ship internationally?
  • How is shipping calculated?
  • What are your shipping options?
  • Will the items on my order ship together or separately?
  •  
  • Do you have an affiliate marketing program?
  • What is your contact information for the press?
  • I am a vendor, how do I submit my products for consideration?
  • Where can I read feedback from your customers?
  • Are online transactions on your site secure?
  • How do you use my contact information?
  • Read our Privacy and Security Policy
  • Are edible items returnable?
  • What if my chocolate order arrives melted?
  • When can I expect to receive my order containing edible items?
  • Do you ship edibles outside of the US?
  • Can I ship the non-chocolate items on my order via UPS ground?
  • Why is a cooler and ice pack fee added to my chocolate order?
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    Ordering

    How do I place an order online?

    Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

    Can I place orders by phone?

    We accept phone orders toll-free at 866-942-1311. Our customer relations advisers are available Monday through Friday 9AM to 6PM ET to answer your questions. We'd love to talk to you!

    Can you "rush" my order?

    Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at 866-942-1311 during regular business hours Monday through Friday 9AM to 6PM ET. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both! Please note that the “event date” field has no bearing on processing of the order. This field is used for research purposes only.

    What are my payment options?

    Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. At this time, we are not accepting checks or money orders.

    Do you charge sales tax?

    Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).

    Do you have a minimum order requirement?

    My Wedding Favors has no minimum order requirement for most of our favors. There are some exceptions, please check the product information pages.

    Do you offer samples?

    You can order most of our favors in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer relations advisers, you will be refunded the original ground shipping cost.

    Why do you ask for my event date?

    We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us Mon-Fri 9AM - 6PM ET at 866-942-1311 or email us at myweddingfavors@theshopsat24seven.com.

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    Order Tracking & Updates

    How do I check the status of my order?

    You have several options for tracking your order:

  • Track directly from our Web site
  • Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
  • If your order is shipped directly from one of our vendors, please contact our us Mon-Fri 9AM - 6PM ET at 866-942-1311 for tracking information.

    Will I get an email confirmation after I place my order?

    Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. The second email will provide tracking information once your order has been shipped.

    How do I make changes or cancel my order?

    Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM ET at 866-942-1311 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

    What if my order is undeliverable?

    If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver’s responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship.

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    Return Guarantee and Exchanges

    What is your return and exchange policy?

    We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase within 30 days of receipt, click here to request a return authorization by using our self service returns. Please note: The refunded value for each credit will be reduced to reflect any restocking fee the vendor may charge and the value of any discount or promotion if the order no longer meets the required minimum for the coupon. ex: (refund requested)-(discount applied)=refund total

    Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, flip flops and olive oil. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.

    Step 1
    Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.

    Step 2
    Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

    PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

    How long before I receive my refund?

    After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

    Can I return personalized items?

    Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.

    Can I return edible, cosmetic or personal care items?

    Due to the nature of these items (i.e. they cannot be resold,) edible and cosmetic favors and personal care products are non-returnable and non-refundable.

    Do you charge restocking fees?

    In order to receive a RA# for return, you must contact us within 30 days of receipt. Depending on vendor charges, there may be a restocking fee on these returns. Orders returned without prior authorization will be charged a $20 restocking fee.

    What if I received my order, but some items are damaged?

    Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 9AM - 6PM ET at 866-942-1311 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items expedite the claims process.

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    Shipping

    When will my order ship?

    Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) + shipping time = delivery time. Most orders ship within 3 business days. If an item requires personalization, production time could take longer, depending on the item. You can check the "When will I receive it" link on each item by entering the shipping zip code to verify delivery times. Most orders will deliver w/in 5-7 business days depending on your chosen method of delivery. If you have any questions, we're here to help!

    To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please check the "When will I receive it" link on each item by entering the shipping zip code for production and transit times. Please note that, in some cases, you may receive multiple packages.

    Do you ship to Post Office Boxes?

    Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

    Do you ship to APO/FPO addresses?

    Yes. However, we do not guarantee delivery times on these orders. Please call us directly to place an order to an APO/FPO.

    Do you ship to Canada?

    We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $20.95. PLEASE NOTE: Some items cannot be shipped to Canada. Check the "In Stock" indicator on the product page. A full-color (red and white) Canadian flag denotes that shipping is available. Customs and duties may be charged from our vendors shipping from the US. If our bulk $20.95 is not offered or accepted and the items are shipped from the US, additional charges, such as duties, brokerage fees, destination fees and taxes, are separate from this transaction, are not collected at the time of purchase and will need to be paid at the time of delivery. While we are not in a position to provide an estimate on customs fees for orders shipping via Standard Ground to Canada, we have found that most broker/customs fees start at $30-$50 and our $20.95 prepaid option offers good savings for our customers.

    Do you ship internationally?

    At this time, we do not ship outside the U.S., U.S. territories or Canada.

    However, we would like to recommend two fantastic international sites. They are sure to have the perfect favor for all of our UK and Australian brides!

    UK customers, please visit: www.caesarsweddingfavours.co.uk

    Australian customers, please visit: http://www.pinkfrosting.com.au/

    How is shipping calculated?

    Shipping calculations for the 48 contiguous United States are based on pre-tax and pre-discount merchandise totals. Click Here to View Shipping Chart for these shipping rates. For orders shipping to Alaska, Hawaii, U.S. territories and Canada shipping rates will be calculated based on total weight and number or packages and will be calculated in the shopping cart for your convenience. Orders weighing less than 10 oz. may ship via UPS Mail Innovations. This service offers economy shipping rates but please allow 4 to 7 business days for delivery. We use UPS as our primary shipping carrier and are unable to ship to P.O. Boxes.

    What are your shipping options?

    We work with UPS and offer regular ground shipping, 3-day delivery, 2-day delivery and Next Day Air. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check "When will I receive it" links on each item by entering the shipping zip code to verify delivery times.

    If your package weighs under 10 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 7 to 10 business days for delivery.

  • Will the items on my order ship together or separately?

    In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added. If an item is on backorder, the order may be held so that it will ship complete once the item is back in stock.

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    FAQ's

    Do you have an affiliate marketing program?

    Yes, we do offer an affiliate program. For details, please visit our Wedding Affiliate Program page or email our affiliate manager.

    What is your contact information for the press?

    All press inquiries should be emailed or addressed to the following address: MyWeddingFavors@Theshopsat24seven.com

    I am a vendor. How do I submit my products for consideration?

    In our quest for unique products we welcome vendor inquiries. Please email us at myweddingfavors@theshopsat24seven.com

    Where can I read feedback from your customers?

    If you'd like to know what our customers say about us, please visit our testimonials page.

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    Privacy and Security Policy

    Are online transactions on your site secure?

    All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

    How do you use my contact information?

    We request your email address so that we can email you an order confirmation and tracking. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

    Read our Privacy & Security Policy

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    Edible Items

    Are edible items returnable?

    Due to the nature of the product, edible items are non-returnable and non-refundable.

    What if my chocolate order arrives melted?

    All orders containing chocolate should be shipped via UPS next day air during the months of May-September and UPS 2nd day air October - April. We are not responsible for melted orders that are not shipped via these recommended methods or are left outside after delivery. We recommend having your order shipped to an address where an adult will be available to accept the package as a signature is required upon delivery.

    When can I expect to receive my order containing edible items?

    Edible orders are processed within 5-10 business days. Orders containing chocolate will only ship Monday - Wednesday. If a space is provided on the product page, you may request that your order ships on a certain date to ensure the freshest product possible for your event.

    Do you ship edibles outside of the US?

    We are unable to ship outside of the US at this time.

    Can I ship the non-chocolate items on my order via UPS ground?

    If you are ordering chocolate items as well as other items that will not melt, we encourage you to place them on a separate order to reduce your shipping fees.

    Why is a cooler and ice pack fee added to my chocolate order?

    Some chocolate items require a cooler and ice pack to ensure that they do not melt in transit. This fee ranges from $7.50-$14 and is mandatory.

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    Contact Us

    If you have any questions and would like to speak with a customer relations advisor, you can contact us by:

    Phone: Call us anytime during normal business hours, toll-free at 866-942-1311. We're here Monday through Friday 9AM to 6PM ET to serve you.

    E-mail:Email us at MyWeddingFavors@theshopsat24seven.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.

    Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 9AM to 6PM ET.

    Mail:

    Attn: My Wedding Favors
    My Wedding Favors
    2700 Breckinridge Blvd
    Duluth, GA 30096

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  • Smart Marketing, Wedding Supplies & Services, Duluth, GA