To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-866-942-1311. International customers may reach us at 770-613-0135.
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at email@example.com, but why not just give us a call?
We answer our phones!
Please call us toll free at 1-866-942-1311. Customer care representatives are available from 8am to 8pm EST Monday through Friday.
Or if it's more convenient, you can just click and chat live with us 8am to 8pm EST Monday through Friday. Click on the "Live Chat" button in the top-left corner of this page.
Our New Help Desk
In order to help you in the most efficient way possible, we now offer an outstanding Help Desk.
By clicking here, you can ask a question, make a suggestion, get any kind of help you need. Once you send an email to that address, your own customer file and ticket number will automatically be generated. Of course, we're always happy to hear from you by phone if you prefer that method. But using our new help desk will avoid any hold times or phone tag, it will create a paper trail of your issue, and you will be guaranteed a response within 24 hours. Often much, much sooner!
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be 100% happy with the wedding favors for your most special day or we refuse to accept your money!
If you need to return something, please send an email to firstname.lastname@example.org or call us at 1-866-942-1311 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.
Your satisfaction is not enough -- we insist that you be ecstatic with anything you order from My Wedding Favors.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover.
We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please send to:
My Wedding Favors
3012 Adriatic Ct.
Norcross, Georgia 30071
All orders by check or money order will be sent upon receipt of payment.
Most orders ship within 7 business days from when your order was placed. Product descriptions may provide a shipping estimate time to ship. Some of our suppliers ship directly to you so you may receive your order in multiple shipments. If you require a rush order, please call us, toll-free at 1-866-942-1311 to discuss special arrangements.
My Wedding Favors uses UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most destinations. There is additional cost to ship overnight or 2nd day air and we would be happy to discuss that with you.
We use the United States Postal Service to ship packages to APO and FPO addresses.
All orders delivering to Canadian addresses are shipped once per week. We've found the most cost effective way to ship to our Canadian customers is to consolidate shipments and minimize both import duties and taxes. Consolidation adds up to 5 additional days for shipping but results in a flat $16.95US additional charge for duties and taxes.
For all Canada shipments, any shipping charge under $50.00US (excluding $16.95US for duties and taxes) will be charged at the time of shipment. If the shipping charge exceeds $50.00US, you will be notified by email with the shipping quote. We ask that you review the quote and specifically approve the costs prior to processing for shipment.
At this time, we cannot ship outside the U.S. or Canada.
However we would like to recommend two fantastic international sites. They are sure to have the perfect favor for all of our UK and Australia brides...
UK customers please visit: http://www.aweddinglessordinary.co.uk/
Australia customers please visit: http://www.bonbonniere.com.au/
No Minimum Order Requirement!
My Wedding Favors has no minimum order requirement for most of our favors. Feel free to order a sampler -- and don't forget to ask us for ideas. We can help you select the perfect favor for your wedding!
Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).
In the event you would like to request a rush order on any of the items at My Wedding Favors, please call us during normal business hours at 1-866-942-1311 or send us an email. We will do whatever we can to accommodate you.
Thank you for visiting My Wedding Favors!